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Troubleshooting

Solutions to common issues. If none of these help, email support@androxus.com with your phone model, Android version and what you see.

Location and stamp

The stamp has no address, or shows "Location off"

  1. Tap the Location off chip on the camera screen, or allow location in Android Settings → Apps → Flow GPS Map Camera → Permissions → Location
  2. Make sure your phone's location (GPS) is turned on
  3. Check your internet connection: the address needs it. Coordinates appear without internet

The address or coordinates are wrong

  • Step outside or near a window and wait a few seconds for a better GPS fix
  • If you allowed only approximate location, the position can be off by up to a few kilometres. Allow precise location for an exact stamp
  • Check that you haven't selected a saved location in Locations
  • Addresses come from Google's map data and can be imprecise in some areas

The map on the stamp is blank or grey

  • Check your internet connection and allow a few seconds for the map to load
  • Update Google Play services from the Play Store; the map depends on it
  • Try another map type in Template → Customize

The stamp is in the wrong language after changing the app language

Close the App completely and open it again.

Weather fields are missing

Weather fields are off by default; turn them on in Template → Customize. If they aren't listed there, weather isn't available in your version of the App. Some templates don't show weather at all.

Camera

The preview is black, or says "Tap to resume camera"

  • Tap to resume camera appears after a minute without use, when the camera pauses to save battery. Tap the screen. You can change this in Settings → Idle Timeout
  • If the preview stays black, close other apps that might be using the camera (video calls, other camera apps), then reopen Flow GPS Map Camera
  • Check that the camera permission is allowed in Android Settings

Videos have no sound

The App records sound only with microphone permission. Allow Microphone in Android Settings → Apps → Flow GPS Map Camera → Permissions.

0.5x zoom doesn't change anything

0.5x needs an ultra-wide camera. On phones without one, the widest view is 1x.

Photos are saved sideways or upside down

Hold your phone steady for a moment before taking the photo so the App can detect how you're holding it. Also make sure your phone's orientation sensor works in other apps.

I can't find my photos

Open your gallery app and look in the GPSMapCamera folder, or in the folder you chose with the Folder button.

After reinstalling (or clearing the App's storage), Android no longer treats photos from before as the App's own, so the App's gallery shows only new captures. The photos themselves are still on your phone: open them in your usual gallery app. Reports made from them may not show their address.

A photo in my report has no location

The photo's file has no GPS data (for example, it was taken with location off, or with an app that removes it). Photos taken with Flow GPS Map Camera and location on include it.

The PDF didn't save or share

Make sure your phone has free storage, then try ⋮ → Save as PDF again. Saved reports are in Download/GPSMapCamera/Reports.

Purchases and ads

I bought Pro but still see ads or locks

  1. Tap Settings → Restore purchases
  2. Make sure Google Play is signed in with the account you bought Pro with
  3. If your payment is still pending in Google Play, Pro unlocks as soon as it completes
  4. Close and reopen the App

Plans aren't available / prices don't show

Check your internet connection, update the Google Play Store app, and tap Retry. Purchases need a Google Play account that can make purchases in your country.

I was charged but don't have Pro

Tap Settings → Restore purchases. If Pro still doesn't unlock, email support@androxus.com with your Google Play order number (it starts with GPA.).

Still need help?