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Troubleshooting

Solutions to common issues with AudioPay.

Voice Alerts Not Playing

Check Notification Access

  1. Go to Settings → Apps → Special app access → Notification access
  2. Find AudioPay and ensure it's enabled
  3. If already enabled, toggle it OFF and ON again

Check App Settings

  1. Open AudioPay
  2. Go to Settings tab
  3. Ensure Alert Sound is ON
  4. Tap Test Alert to verify

Check Volume

  1. Press the volume button on your device
  2. Expand to see all volume sliders
  3. Ensure Media volume is not muted

Disable Battery Optimization

Battery optimization can kill the app in the background.

  1. Go to Settings → Apps → AudioPay
  2. Tap Battery
  3. Select Unrestricted or Don't optimize
  1. Go to Settings → Battery → Background usage limits
  2. Tap Never sleeping apps
  3. Add AudioPay
  1. Go to Settings → Apps → Manage apps → AudioPay
  2. Tap Autostart → Enable
  3. Tap Battery saver → No restrictions
  1. Go to Settings → Battery → Battery optimization
  2. Find AudioPay → Select Don't optimize
  1. Go to Settings → Battery → More settings
  2. Tap Optimize battery use
  3. Find AudioPay → Toggle OFF

Check Do Not Disturb

DND mode may silence alerts.

  1. Go to Settings → Sound → Do Not Disturb
  2. Add AudioPay as an exception, OR
  3. Disable DND temporarily to test

Don't Force Close the App

Swiping away from recent apps may kill the notification listener.

  1. Open AudioPay at least once after phone restart
  2. Avoid force-closing from recent apps
  3. Lock the app in recent apps (if supported by your device)

Notifications Not Detected

Verify UPI App Support

AudioPay supports:

  • Google Pay
  • PhonePe
  • Paytm
  • BHIM
  • Amazon Pay
  • WhatsApp Pay

Other UPI apps may not be supported yet.

Check UPI App Notification Settings

Ensure notifications are enabled for your UPI app:

  1. Go to Settings → Apps → [UPI App]
  2. Tap Notifications
  3. Enable notifications

Test with a Small Payment

Send yourself a small amount (₹1) from another UPI app to test if notifications are being detected.

App Crashes or Freezes

Clear App Cache

  1. Go to Settings → Apps → AudioPay
  2. Tap Storage
  3. Tap Clear Cache

Don't Clear Data

Clearing data will delete your transaction history and settings.

Update the App

  1. Open Google Play Store
  2. Search for AudioPay
  3. Tap Update if available

Reinstall the App

If issues persist:

  1. Backup your data (note your UPI IDs)
  2. Uninstall AudioPay
  3. Reinstall from Play Store
  4. Grant permissions again

Sign-In Issues

Google Sign-In Failed

  1. Check internet connection
  2. Ensure Google Play Services is up to date
  3. Try signing in with a different Google account
  4. Clear Google Play Services cache

Account Not Syncing

  1. Ensure you're signed in (check Settings tab)
  2. Check internet connection
  3. Pull down to refresh on Collection tab
  4. Sign out and sign in again

Premium/Subscription Issues

Purchase Not Reflected

  1. Wait a few minutes for Google Play to sync
  2. Restart the app
  3. Go to Settings and check Premium status
  4. Tap "Restore Purchases" if available

Subscription Canceled but Still Charged

Subscriptions bill at the start of each period. If you cancel mid-period, you still have access until the period ends.

Contact Google Play Support for billing issues.

Team Mode Issues

Can't Create Team

  1. Ensure you have an active Premium subscription
  2. Ensure you're signed in
  3. Check internet connection

Team Code Not Working

  1. Verify the code is exactly 6 characters
  2. Ensure the team still exists (owner hasn't deleted it)
  3. Ask the owner to verify the code

Not Receiving Team Alerts

  1. Check internet connection
  2. Ensure notifications are enabled
  3. Check if you're still in the team (Team tab)
  4. Ask owner if their device has internet

QR Code Issues

QR Code Not Generating

  1. Ensure you've added at least one UPI ID
  2. Check if the UPI ID format is correct (example@upi)
  3. Try removing and re-adding the UPI ID

QR Code Not Scanning

  1. Ensure sufficient lighting
  2. Hold the phone steady
  3. Try adjusting screen brightness
  4. Verify the UPI ID is correct

Performance Issues

App Running Slow

  1. Clear app cache
  2. Restart your phone
  3. Ensure sufficient storage space
  4. Update to the latest version

High Battery Usage

AudioPay typically uses minimal battery. If you notice high usage:

  1. Check if another app is causing issues
  2. Disable and re-enable Notification Access
  3. Reinstall the app

Data Issues

Transactions Not Showing

  1. Check the date filter (try "This Month" or "All")
  2. Pull down to refresh
  3. Ensure the transaction was actually received

Data Lost After Update

If transactions are missing after an update:

  1. Check if you were previously signed in
  2. Sign in to restore cloud data (Premium)
  3. Contact support with your account email

Still Having Issues?

If none of the above solutions work:

  1. Collect information:

    • Device model and Android version
    • AudioPay version (Settings → About)
    • Steps to reproduce the issue
    • Screenshots or screen recording

  2. Contact support:

We typically respond within 24-48 hours.

For more help, check our FAQ or contact support@androxus.com