Frequently Asked Questions¶

Find answers to common questions about AudioPay.

General Questions¶

What is AudioPay?¶

AudioPay is an Android app that detects UPI payment notifications and announces the received amount using voice alerts. It supports multiple Indian languages and works with all major UPI apps.

Is AudioPay free?¶

Yes, AudioPay is free to use with all core features. Premium subscription unlocks Team Mode and cloud sync.

Which UPI apps are supported?¶

Google Pay
PhonePe
Paytm
BHIM
Amazon Pay
WhatsApp Pay

Does AudioPay work offline?¶

Yes, voice alerts work completely offline. Internet is only needed for:

Google Sign-In
Premium subscription
Team feature
Cloud sync

Permissions¶

Why does AudioPay need Notification Access?¶

Notification Access is required to detect UPI payment notifications. Without this permission, the app cannot read notifications or play voice alerts.

Is my data safe with Notification Access?¶

Yes. AudioPay only reads notifications from supported UPI apps. It does not read or store notifications from other apps. See our Privacy Policy for details.

Can AudioPay access my bank account?¶

No. AudioPay only reads payment notifications. It cannot access your bank account, UPI PIN, or make any transactions.

Voice Alerts¶

Why am I not hearing voice alerts?¶

Check the following:

Notification Access is enabled
Alert Sound is turned ON in Settings
Media volume is not muted
Battery optimization is disabled for AudioPay
The app is not force-closed

See Troubleshooting for detailed solutions.

Can I change the alert language?¶

Yes. Go to Settings → Alert Language and select your preferred language. Supported languages:

English
Hindi
Tamil
Telugu
Kannada
Malayalam
Bengali
Marathi
Gujarati
Odia
Punjabi

Can I customize the voice announcement?¶

Currently, the announcement format is fixed: "Received [amount] rupees from [sender]". Custom formats may be added in future updates.

Transactions¶

Where are my transactions stored?¶

Transactions are stored locally on your device in an encrypted database. With Premium, you can optionally sync to cloud.

Can I export my transactions?¶

Currently, export is not available in the app. Contact support if you need your data exported.

Why are some sender names showing as "Unknown"?¶

Some UPI apps don't include the sender name in notifications. In such cases, only the amount is displayed.

Can I add transactions manually?¶

Yes. Tap the + button on the Collection tab to add a manual transaction.

QR Code¶

How do I generate a QR code?¶

Go to QR Code tab
Add your UPI ID (if not added)
Optionally enter a fixed amount
Show the generated QR to receive payments

Can I have multiple UPI IDs?¶

Yes. You can add multiple UPI IDs and switch between them when generating QR codes.

Is the QR code saved?¶

QR codes are generated dynamically. Your UPI IDs are saved locally (and to cloud with Premium).

Premium & Subscription¶

What does Premium include?¶

Team Mode - Share alerts with team members
Cloud Sync - Backup transactions across devices
Ad-Free - Remove all advertisements

Go to Settings → Upgrade to Premium and complete the purchase through Google Play.

Can I get a refund?¶

Refunds are handled by Google Play. Request a refund within 48 hours of purchase through the Play Store.

Is Premium a one-time purchase?¶

No, Premium is a subscription (monthly or yearly). It auto-renews unless canceled.

Team Mode¶

What is Team Mode?¶

Team Mode allows a shop owner to share payment alerts with employees. When the owner receives a payment, all team members get notified.

How many members can join a team?¶

Currently, there is no limit on team members.

Can team members see transaction history?¶

No. Team members only receive real-time alerts. They cannot see the owner's transaction history.

What happens when I leave a team?¶

Your personal data is not affected. You'll stop receiving team alerts and lose access to the owner's QR codes.

Account¶

No. Sign-in is optional. Core features work without an account.

What happens to my data if I sign out?¶

Local data (transactions, UPI IDs) remains on your device. Cloud data stays on our servers until you request deletion.

Can I use AudioPay on multiple devices?¶

Yes, with Premium. Sign in on multiple devices to sync your data.

Technical¶

Does AudioPay drain battery?¶

AudioPay uses minimal battery as it only activates when notifications arrive. Actual battery usage depends on how many notifications you receive.

Does AudioPay work with Do Not Disturb?¶

Voice alerts may be silenced by DND mode. Add AudioPay as an exception in your DND settings.

What Android version is required?¶

AudioPay requires Android 8.0 (Oreo) or higher.

Support¶

How do I contact support?¶

Email us at support@androxus.com

How do I report a bug?¶

Email us with:

Device model
Android version
Steps to reproduce the issue
Screenshots (if applicable)

Where can I request new features?¶

Email your suggestions to support@androxus.com

Didn't find your answer? Contact support@androxus.com