Troubleshooting¶

Floating video doesn't appear¶

Confirm Playback has the "display over other apps" permission: Android Settings → Apps → Playback → Display over other apps
If it's off, turn it on and try again - Playback also shows its own permission prompt the first time you tap Floating video
Make sure something is actually playing first; Floating video needs active playback to start

Playback stops when I lock the screen or switch apps¶

This is almost always aggressive battery management, which is common on Xiaomi, Oppo, Vivo, Realme, OnePlus, Huawei and Samsung devices.

Android Settings → Apps → Playback → Battery
Set battery usage to Unrestricted
Lock the app in your recents list if your launcher supports it
On Xiaomi, also enable Autostart for Playback

No sound, or the video is muted¶

Check your device's media volume, not just ringer volume
Some sites start videos muted by default; Playback tries to unmute automatically once a page finishes loading, but a site can override this
Try tapping the video's own mute/unmute control on the page

YouTube still pauses with "Continue watching?"¶

Playback dismisses this prompt automatically, but only on youtube.com - it doesn't act on similar prompts from other sites. If it's still interrupting playback on YouTube itself, force-close and reopen Playback, and make sure you're on the latest version from Google Play.

A local video file won't open or play¶

Confirm the file is a video format your device's browser engine supports; not every codec or container plays back on every device
Try picking the file again from Files on the home screen
A local file's Favorite, Share and History options are intentionally unavailable, since it isn't a web page

Google Drive backup isn't working¶

Confirm you're connected to the internet, and to Wi-Fi if automatic backup is set to Wi-Fi only (Settings → Backup & Restore)
If the backup screen shows a reconnect notice, your Google Drive access has expired - tap to reconnect and pick your account again
Tap Back up now to run a backup immediately rather than waiting for the automatic schedule

The playback notification or reminder notifications don't appear¶

Check that Playback has notification permission: Android Settings → Apps → Playback → Notifications. Without it, the playback controls and reminder notifications can't be shown, though playback itself still works.

A search or web address doesn't load¶

Check your internet connection
Confirm the address is correct, or try switching your default search platform in Settings → Search Platform
Some sites block being opened outside their own official app or a full desktop browser; try Desktop mode from the in-page menu

Still stuck?¶

Email support@androxus.com with:

Your device model and Android version
The site or feature affected
What you expected and what happened instead